Visitor Services Supervisor - Events

This is an exciting opportunity within the heritage industry, developing the events business for Culloden Battlefield Visitor Centre, Abertarff House and Hugh Millers Birthplace Cottage and Museum. The ideal candidate must be passionate about our vision for the future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience. The visitor services Supervisor is the “face” of the Trust to all event and corporate guests, and directly influences public perceptions of the Trust and is crucial to developing and maintaining the Trusts reputation.

The 3 properties are all very different, and the successful candidate will be required to deliver revenue driving events across the sites, considering their unique characteristics, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. You will be part of a broader team, responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

Events 

• To develop an events programme that drives revenue, whilst maintaining the reputation of the Trust, and raising the profile of the 3 sites. 
• To supervise the set-up, stewarding and break-down of events. 
• To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities. 
• To develop and manage relationships with potential and existing clients, including all enquiries. 
• To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites. 
• To develop and manage the event business alongside the properties drive for sustainability  
• To actively feedback visitor comments to line managers to develop and improve our offer, 
• To work closely with other departments in all 3 sites as needed.  
• Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events). 
• To provide a consistently high standard of visitor care at all times 
• Welcoming event guests to the site in a friendly, efficient and knowledgeable manner. 
• Coordinate, supervise and participate in the staffing of events and functions and support team on site during events.  
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act. 
• Providing information about the sites, and their history. 
• Promoting National Trust for Scotland brand to include our Membership scheme, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Health and Safety 

• To ensure sites meets with Health and Safety legislation in all events, including set up and break down. 
• Demonstrate responsibility and accountability for H&S relating to visitor services and site activities. 
• To use any personal protection equipment as provided and directed by your line manager.

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