Visitor Services Supervisor - Food and Beverage

Visitor experience 

• Offer excellent customer service and ensure all members of the hospitality team do the same. 
• Delivering high standards and a consistently warm welcome within the hospitality department 
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required. 

Food & Beverage operation  

• Lead with menu development ensuring presentation of a high-quality food and drink offer. 
• Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping. 
• Accountable for cost-effective stock management, ordering, storage and wastage control. 
• Create & run events in the tearoom throughout the year to support the overall business goals.  

People management 

• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.  
• Prepare rotas and holiday allocation to meet business needs. 
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team 
• Instill a Health & safety and Environmental health culture throughout the hospitality operation  

Finance Management 

• Share responsibility for achieving the Food & Beverage budget together with the F& B Manager 
• Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager 
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation. 
• Supervise daily till operations and perform end-of-day income reconciliation  
• Assist the F&B Manager with menu costing and stock-taking. 
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan 
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure. 
• Performance indicators and targets 
• Weekly, monthly and annual sales and cost of sales targets 
• Food compliance standards and record-keeping 
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback 
• Tools / equipment / systems 
• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. 
• EPOS tills and chip and pin machines. 
• Fully equipped commercial Food & Beverage kitchens.