Visitor Services Supervisor - Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of: 

• Catering Operation 
• Lead with menu development and the preparation and presentation of a high-quality food and drink offer. 
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping 
• Create and run food led events throughout the year to support over all business goals 
• Visitor experience 
• Offer excellent customer service and ensure all members of the team do the same. 
• Support property-wide targets for completion of visitor surveys to understand more about our visitors. 
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required. 
• Line management of Visitor Services Assistants 
• Duty management responsibility including open and close of all on site facilities  
• Ensure the property social media is managed to generate interest and help drive visitor engagement 
• Support the informal learning and community engagement / outreach activity 
• Security of the Property 
• Ensuring the completion of cash/till reconciliation 
• Week-end reports and reconciliation 
• Completion of banking and cash handling processes  
• Health & Safety procedures, emergency procedures, and environmental procedures. 
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required 
• Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required. 
• Ensure the team feel valued, respected, motivated and supported 
• Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house 
• Prepare catering rotas to meet business needs