Visitor Services Supervisor - Food & Beverage - Glenfinnan
National Trust, Glenfinnan, Highland
Visitor Services Supervisor - Food & Beverage - Glenfinnan
Salary not available. View on company website.
National Trust, Glenfinnan, Highland
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 27 Jan | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3c62ff4292ff4f63bc387914eb7df72d
Full Job Description
Catering operation
- Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
- Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
- Accountable for cost-effective stock management, ordering, storage and wastage control. Visitor experience
- Offer excellent customer service and ensure all members of the catering team do the same.
- Support property-wide targets for completion of visitor surveys to understand more about our visitors.
- Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required. People management
- Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
- Prepare catering rotas and holiday allocation to meet business needs.
- Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance Management
- Share responsibility for achieving an F&B budget of around £400,000 a year.
- Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost effective catering operation.
- Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
- Assist the F&B Manager with menu costing and stock-taking. Performance indicators and targets
- Weekly, monthly and annual sales and cost of sales targets
- Food compliance standards and record-keeping
- Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
- Staff satisfaction from staff surveys Tools / equipment / systems
- Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
- EPOS tills and chip and pin machines.
- Fully equipped commercial catering kitchens.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
£28,000 per annum, 37.5 Holidays pa, Pension, Staff Discounts and Free Entry for two to our properties Permanent Full time NEW
About this company
![National Trust](/ui/img/shared/company_logos/7419791311a1e64d077080be4846b57c.png)