Visitor Services Supervisor - Food & Beverage - Glenfinnan

National Trust, Glenfinnan, Highland

Visitor Services Supervisor - Food & Beverage - Glenfinnan

Salary not available. View on company website.

National Trust, Glenfinnan, Highland

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 27 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3c62ff4292ff4f63bc387914eb7df72d

Full Job Description

Catering operation

  • Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
  • Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
  • Accountable for cost-effective stock management, ordering, storage and wastage control.
  • Visitor experience
  • Offer excellent customer service and ensure all members of the catering team do the same.
  • Support property-wide targets for completion of visitor surveys to understand more about our visitors.
  • Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
  • People management
  • Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
  • Prepare catering rotas and holiday allocation to meet business needs.
  • Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.
  • Finance Management
  • Share responsibility for achieving an F&B budget of around £400,000 a year.
  • Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost effective catering operation.
  • Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
  • Assist the F&B Manager with menu costing and stock-taking.
  • Performance indicators and targets
  • Weekly, monthly and annual sales and cost of sales targets
  • Food compliance standards and record-keeping
  • Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
  • Staff satisfaction from staff surveys
  • Tools / equipment / systems
  • Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
  • EPOS tills and chip and pin machines.
  • Fully equipped commercial catering kitchens.

    You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

    £28,000 per annum, 37.5 Holidays pa, Pension, Staff Discounts and Free Entry for two to our properties
  • Permanent Full time NEW

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About this company

National Trust

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