Customer Support Agent
Kilmarnock | Hybrid working
25,000 + amazing benefits
Monday to Friday 84 / 95

Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?

This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.

Youll be the voice of calm and reassurance for customers who need a little extra support helping them navigate difficult circumstances with care, professionalism and a listening ear.

Whether youre from a care background, nursery setting, or simply someone who thrives on meaningful conversation this role could be a brilliant career move.

What Youll Be Doing

- Taking inbound and outbound calls to support vulnerable customers with tailored guidance
- Listening with empathy, problem-solving with care
- Working closely with your colleagues in the wider collections and customer support team
- Playing a key role in helping people get back on track during a challenging time

Why This Role Stands Out

- 25,000 starting salary
- Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
- Structured MonFri shifts (84 or 95)
- Award-winning office space in HALO Kilmarnock a modern, low-carbon hub
- Full training provided no financial services experience needed

Perks & Benefits

- 28 days holiday (rising to 31 after 5 years)
- Pension: 5% employee / 4% employer contributions
- Life Assurance: 3x annual salary
- Free medical, dental & optical healthcare cash plan
- Staff discounts at loads of high-street & online retailers
- Wellbeing programme & Employee Assistance Scheme
- Modern Apprenticeship scheme for personal growth

If youre caring, customer-focused and looking for a role where you can genuinely make a difference, wed love to hear from you.