Warranty Administrator

BMW Newbridge

Salary up to £28,000. OTE £30,000.

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Warranty Claims Management: Process all job cards with warranty items, input claim details, and produce warranty invoices for accurate submission to warranty providers.

Parts Returns & Disposal: Identify parts for return and disposal from warranty claims, coordinating with the parts department for necessary actions.

Claims Rejection Handling: Review rejected claims, resubmit errors, and investigate rejections with the Management Team to resolve issues.

Documentation & Audit Compliance: Maintain effective filing systems for warranty documentation and participate in audits to ensure compliance with company and industry standards.

Customer Service & Support: Handle customer complaints promptly, ensure effective communication with internal and external stakeholders, and provide backup cover for Service Reception when needed.