Workshop Manager

Workshop Manager

BMW Newbridge

Salary up to £37,000. OTE up to £43,000

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Job Allocation & Coordination: Assign tasks to Service Technicians based on skill level and job requirements, coordinating closely with the Parts Department for timely parts availability and updating Service Advisors on job progress.

Resource Management & Control: Manage departmental resources, authorise purchases for non-franchise parts, and ensure warranty work complies with guidelines.

Customer Service & Complaint Resolution: Monitor customer service quality, address issues proactively, and maintain a record of complaints for review and resolution.

Performance Monitoring & Team Development: Conduct appraisals, implement training plans, and track monthly accounts to monitor profitability and productivity.

Workshop Organisation & Safety Compliance: Maintain housekeeping standards, organise overtime to meet demands, and ensure a safe, compliant work environment.