BACKGROUND

Alliance Wine is a producer and supplier of wine to the on trade and independent off trade channels as well as selling to selected national and international customers.

As a credit controller you will play a key role in managing the debts of the company by ensuring that customers pay within their agreed terms, assist in resolving account queries and build strong relationships with customers while creating a rapport based on trust and mutual respect.

You will require to have good organization and communication skills with the ability to engage with both external and internal customers to negotiate payment solutions, in often difficult circumstances, that secure the best outcome for the company.

KEY RESPONSIBILITIES

Process new account application forms and carry out checks using credit agencies for customers applying for credit terms - informing sales representatives when new account are opened and the level of credit approved

For new international customers apply for credit insurance keeping the appropriate sales representative up to date with progress

Processing and allocate incoming customer receipts

Manage the direct debit run process and inform the appropriate sales representative of returned direct debits that aren’t immediately settled

Send out month end statements to customers

Maintain and monitor credit limits

Provide copy invoices & statements to customers on request

Liaise with customer services and sales representative to resolve customer queries

Pursue overdue invoices and payments via telephone and email

Keep detailed records of collection activities and conversations with customers

Keep sales representatives up to date with late and slow paying customers

Negotiate fair repayment plans with customers who are struggling to pay their debts

Liaise with Sales Directors on taking legal action to recover debts if all other options have been exhausted

Respond to Administrator request for customers that have ceased trading

Providing regular updates to the Head of Finance on problem customers

OTHER RESPONSIBILITIES

Undertake any additional duties at the request of your manager that is deemed to be within your competency.

Adhere to all Alliance Wine Company policies and procedures