Employer description:

Dalblair Medical Practice are a local GP practice based in Ayr who pride ourselves on patient care and we are looking to add a like minded individual to the team. We are going through a period of growth and looking to expand the reception team as a result. Over the last few years, we have taken on several apprentices to offer them experience within our industry. We are now able to open another opportunity and keen to nurture an apprentice into the team.

Overview:

This is a great opportunity for a motivated individual who is looking to gain experience in a small practice and develop their career. Over the course of your apprenticeship, you will become a super user for Docman, the centralised software which is at the heart of all patient data, prescriptions and appointments. This also mean you would be the main point of contact for all patients, updating them as and when required, and working alongside experienced colleagues to grow and develop your skills. This is an entry-level role but a pivotal one, as you can grow as the practice does!

Responsibilities:

Work in a helpdesk capacity to support the practice, as the first point of contact to problem solve client enquiries
Log progress of patients on Docman, review appointments and report back on them to the relevant parties
Export reports into Excel using data collected from patients
Deal with prescription management using logs
Upload relevant documentation to SharePoint to ensure all patient files remain accurate
Work collaboratively across the team to manage client expectations and animal progress

Desirable skills:

Some knowledge of Office 365, Excel and Word would be useful – all other systems can be taught
Excellent verbal and written communication skills
Good attention to detail and multitasking
Good relationship building skills
Passion for customer service

Salary:

£11,700 per annum

Working hours:

30 hours per week, Monday to Friday, 9am – 4pm

Benefits:

No weekends
All public holidays off
Employee assistance programme
Free parking at practice if applicable

Future prospects:

Potential to grow into a full time role on completion of apprenticeship either within this practice or across the healthcare network.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!