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£29843.90
Murray Recruitment, Broughton, City of Edinburgh
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 9 May
Job ref: 5734
Full Job Description
Murray Recruitment are recruiting a Customer Service Advisor for our client based in Leith.
Role Overview:
This is a fantastic opportunity to join a well-established team within a housing association on a 4-month contract. The successful candidate will play a key role in delivering high-quality customer service, handling a wide range of enquiries, and supporting tenants with queries around factoring, tenancies, and complaints. This role is fully office based and offers an immediate start.
Key Responsibilities:
- Responding to incoming enquiries via telephone, email, webchat, and digital platforms.
- Taking payments from tenants and processing these accurately.
- Dealing with queries related to factoring, tenancies, and complaints.
- Resolving customer enquiries efficiently and professionally.
- Updating internal systems with accurate information following each interaction.
- Working collaboratively within the customer service team to ensure excellent service delivery.
Skills & Experience:
- Previous experience in a customer service or call centre environment is essential.
- Excellent communication skills, both written and verbal.
- Strong IT skills and confidence using digital systems and web-based tools.
- Ability to handle sensitive information with professionalism and confidentiality.
- A Disclosure Scotland check is advantageous – this will be arranged by the client if not already held.
- Ability to start immediately and commit to the full duration of the contract.
Offering:
- Salary of £29,843.90 per annum (pro rata).
- Full-time, office-based role.
- Working hours: Monday to Thursday 9:00am – 5:00pm, Friday 9:00am – 4:30pm.
- Supportive team environment with training provided.
- Immediate start available.
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