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Customer Service Administrator
Available upon request
Pettigrew Recruitment Group, Falkirk
- Onsite working
- Full time
- Temporary
Posted 3 days ago, 23 May
Job ref: PRG1694
Full Job Description
Are you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder?
We are working with one of the leading brands in the industry as they invest in their customer service team based in Falkirk on a fixed term basis for a period of around 3 months. The core objective of this Customer Service Administrator role is to deliver high-quality aftercare and service to customers and providing an excellent administration service to the department.
Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:
- Handling telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors.
- Complaint handling.
- Distributing post and taking ownership of any administration of customer enquiries received.
- Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
- Assist the customer service manager in ensuring any remedial work is managed and completed.
- Liaising with external contractors.
- Diary management for the customer service manager.
- Ensuring registration of all homes on the day of legal completion.
- Booking meeting rooms as required and arranging refreshments for meetings.
To be successful in this role we are looking for individuals with:
- Administration experience within a similar environment.
- Exceptional attention to detail.
- Friendly and professional manner.
- Strong communication skills.
- Proficiency in MS Office packages and IT systems.
Are you keen to learn more? Reach out to Samantha today to explore how this role could work for you.
Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.
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About this company
Pettigrew Recruitment Group
View full company profileIt's our job to find the right job for you! Here at Pettigrew Recruitment Group, we recognise that not every job seeker is looking same thing from their experience with a recruiter. With over 16 years’ experience specialising in permanent and fixed term roles, our team are dedicated to working with the top talent in the industry and connecting them with the greatest opportunities the market has to offer. We aim to provide you with the best experience possible when working in partnership us. Whether this be some advice at the end of the phone or a full recruitment plan, our in-depth knowledge of the Construction industry allows us to provide you with the most relevant advice tailored to your needs, not just a ‘one size fits all’ take on things. We specialise in the Construction & Property markets, providing dynamic solutions to our clients seeking staff across all disciplines from Construction, Commercial and Technical to Sales and Customer Care all the way up to Director level appointments. Start your unique journey with us today!