12 Permanent, Call / Contact Centres jobs in Airdrie, North Lanarkshire

Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station.

Wescot Credit Services are on the lookout for Vulnerable Customer

Specialists to join our LBG Banking Team, starting 7th April 2025.

• Salary: starting from £26,436.80 (on a 40 hrs contract). 
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 6 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift. 
• Training: 5 weeks with a dedicated L&D Trainer supporting you.

We are looking to speak with individuals who are already working in a Vulnerable Customer role, who are comfortable working in a professional and busy environment and who are equally at ease handling inbound and outbound calls from our vulnerable customers when they want to talk to you.

You will most importantly, listen to their financial struggles, and be the voice that guides them through it. With a real focus on listening, you will ensure we achieve the right outcome for our customers whilst working towards KPI’s. In this role you can make a real impact on peoples’ lives!

As a Vulnerable Customer Specialist, you will;

• Be our customers’ first point of contact, providing 5-star customer service at all times. You’ll know when to be empathetic, when to build rapport and most importantly, when to do what’s right for them.
• Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
• Use your empathy and resilience skills to talk about financial challenges and be able to navigate to a positive outcome with care. 
• Tailor affordable repayment plans to help our customers on the road to financial recovery.

Benefits include:

• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high-street shops
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Ongoing support and development from our in-house team
• Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!

Why work at Wescot Credit Services:

• Summer and Christmas Parties.
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.