16 Permanent, Call / Contact Centres jobs in Airdrie, North Lanarkshire

Starting Salary:    £25,260 per annum (Grade C4)

Location:             Glasgow or Edinburgh

                             (training will take place full time in our Glasgow up to a max of 8 weeks)

Contract:             Full Time - Permanent

Hours:                  34.5 hours per week & 2 hours 15 minutes mandatory overtime per week (paid at overtime rate)

Thompsons Scotland LLP is one of Scotland’s largest and most successful personal injury law firms. As award-winning specialist lawyers, we are dedicated to representing individuals who have been wronged. Our expert knowledge and commitment to our clients drive us in our fight for justice. At Thompsons, we offer more than just career opportunities; we provide roles that make meaningful contributions to people’s lives.

Why Join Us?

This is an exciting time to join Thompsons. Our Legal Enquiries Team is at the heart of our firm, and we are proud of our supportive and dynamic work culture. You will be part of a dedicated team that values collaboration, innovation, and professional growth. With plenty of opportunities to build a career in law, you will have the chance to move upwards through the firm and make a real impact.

Duties and Responsibilities

Duties:

• Use of our case management system, working in line with set procedures.
• Manage and direct incoming phone calls, emails, and other enquiries from clients, ensuring prompt and accurate responses.
• Be the friendly first point of contact for new and existing clients, providing them with information and guidance on our services.
• Keep client files and records up-to-date and accurate, making sure everything is easily accessible.
• Help draft and send out legal correspondence, including letters, emails, and official documents.
• Coordinate with legal staff to ensure client communications are handled efficiently and effectively.
• Handle confidential information with the utmost professionalism and discretion.
• Support the new business team with any additional tasks as needed.
• Track and follow up on client cases to ensure deadlines are met and clients are kept informed of progress.
• Collaborate closely with other administrative staff and legal professionals to ensure a smooth workflow and a positive work environment.
• Participate in team meetings and contribute to the improvement of team procedures.
• Make a fantastic first impression on our clients as the friendly face (or voice) of the firm, showing them our commitment to excellence and making a real difference from day one.
• Gain valuable insights into all the exciting areas of law we practice, perfect for anyone curious about a legal career or seeking a role with plenty of variety and opportunities to learn.

Required Skills:

• Great verbal and written communication skills.
• Strong organisational abilities with a knack for multitasking and prioritising tasks.
• Comfortable using Microsoft Office Suite.
• Trustworthy with confidential information.
• Experience in a legal or professional services environment is a plus.
• Professional attitude and able to work well under pressure.

The list of duties shown above is not exhaustive and is intended to give a guide.

Core Hours:

34.5 hours per week plus 2 hours 15 minutes additional overtime (one late night finish per week of 7pm and a rotated 5:30pm finish on a Friday).

8.45am - 4.45pm, Monday - Thursday.

8.45am - 4.15pm on a Friday.

Hybrid Working:

To begin with, the successful candidate will be based in our Glasgow office full time for a maximum of 8 weeks for training. Once training is complete, the applicant can move to hybrid working if preferred and would be allowed to work from home two days per week (subject to business needs).

Benefits:

At Thompsons, your wellbeing is important to us. Through our employee assistance and wellness programme, we offer a package of benefits and support to help you thrive within our community. As well as offering you a stimulating environment to work in, we also offer:

• Training & Development Opportunities
• Excellent Pension
• Death in Service Cover
• Hybrid or remote working
• Flexi-time
• Social & Charitable experiences