Service Advisor
Police Scotland, Govan, Glasgow City
- Full time
- Permanent
Apply on company site
Full Job Description
Do you have what it takes to provide the right response to emergency and non-emergency calls?
We are currently looking for dedicated service advisors to join our Contact, Command and Control (C3) service centre in Bilston Glen and Glasgow Govan.
As a service advisor, you’ll be at the heart of what we do, responding to both emergency and non-emergency calls – providing essential support, reassurance and guidance to those who need it most. You’ll also help record and assess information – ensuring calls are accurately logged and the appropriate police response is deployed.
If you have strong communication skills, quick thinking, and a desire to make a difference then you might already have the skills needed to be a service advisor.
Why join us?
- Competitive salary starting from £29,711 (full time), with annual increments
- Full-time or part-time shift patterns
- 28 days annual leave and 6 public holidays
- Local government pension scheme for long-term security
- Ongoing training to develop your skills
- Opportunities for career progression and professional growth
- Comprehensive wellbeing support and dynamic work environment
- Exclusive discounts and savings through our rewards and benefits network
A supportive and accessible workplace
Our Bilston Glen service centre is conveniently located just off the City of Edinburgh bypass, near IKEA and the Straiton ASDA store. It is easily accessible by multiple bus routes, including: 37, X37, 47, 47B, 140, 141, N37, X62 and R5. Parking is also available on-site.
Your journey to joining our team
If you meet shortlisting criteria, you will then progress through the selection process, which includes:
Competency based interview – assessed against the following values:
- We are emotionally aware
- We take ownership
- We are collaborative
- We deliver, support and inspire
- We analyse critically
- We are innovative and open minded
Half-day selection centre – includes:
- Call taking
- Assessing and prioritising information
- Identifying locations
- Numeracy, general and geographic knowledge
- Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute
The half-day selection centres will take place at 0845, 0915, 1300 or 1315:
Bilston Glen- 15th February
Jackton - 22nd February
Direct job link
About this company
![Police Scotland](/ui/img/shared/company_logos/59169ab8ee9f29a455ef7bdb5bbf82a4.png)
Police Scotland
View full company profileJobs by core skill
Call / Contact Centres