3 Temporary, Call / Contact Centres jobs in Clackmannan, Clackmannanshire

As a Scottish Welfare Fund Processor, you will be responsible for assessing and processing applications for Crisis Grants and Community Care Grants, ensuring that all decisions are made fairly, consistently, and in line with regulation and national guidance. You will work as part of a small team and deal sensitively with vulnerable individuals, often in challenging circumstances.,

• Process applications efficiently using relevant systems and databases
• Make timely and accurate decisions in accordance with Scottish Welfare Fund guidance
• Communicate outcomes clearly and empathetically to applicants
• Liaise with partner organisations and internal teams as required
• Maintain accurate records and ensure data protection compliance
• Contribute to service improvements and ensure high levels of customer service
  
  Strong administrative skills and attention to detail
• Excellent written and verbal communication
• Ability to apply policy and guidelines consistently
• Experience working with vulnerable individuals (desirable)
• Able to manage a high-volume workload under pressure
• Understanding of welfare benefits (desirable)
  
  30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme