14 Call / Contact Centres jobs in Coatbridge, North Lanarkshire

Are you passionate about helping people and providing outstanding service? Looking for a role with real purpose—and a company that puts its people first?

We’re proud to be working with an employee-owned business that specialises in debt advice and administering Scotland’s two most popular debt solutions:

• Protected Trust Deeds
• Debt Payment Plans under the Debt Arrangement Scheme (DAS)

Due to sustained and future-planned growth, they’re now looking to welcome a full-time Customer Service Representative (CSR) to their team—based in what might just be Glasgow’s nicest offices, just a 2-minute walk from both Central and Queen Street stations.

What You’ll Be Doing

• Acting as the first point of contact for customers seeking debt advice or support
• Guiding clients through their options with care, empathy, and professionalism
• Handling inbound enquiries via phone and email
• Supporting the wider team in progressing cases efficiently and accurately
• Ensuring customers feel heard, respected, and fully informed throughout the process

Why This Role?

• You’ll make a genuine difference to people’s lives during challenging times
• You’ll be part of an employee-owned business, meaning you share in its success and culture of collaboration
• You’ll enjoy beautiful, modern offices in the heart of Glasgow
• You’ll join a growing, secure company with clear progression opportunities

What We’re Looking For

• Previous experience in a customer-facing role (ideally within financial services, but not essential)
• Compassionate, patient, and an excellent communicator
• A team player with a positive attitude and strong attention to detail
• Comfortable using systems and working in a fast-paced environment

The Package

• £25,000 salary plus Bonus!
• Flexible start and finish times to support your work/life balance
• Employee ownership benefits and a genuinely supportive working culture
• Fantastic location—just minutes from both major Glasgow train stations

Sound like the right move for you?

Apply now and take the next step in a fulfilling and secure career with a company that truly values its people.