3 Call / Contact Centres, Collections jobs in Airdrie, North Lanarkshire

Collections Team Leader

Salary up to £32k plus bonus (5%-10%)

Glasgow

Start Date - May 2025

Permanent Role

Oliver Smith Recruitment are delighted to be supporting our key client in Glasgow in their search for a Collections Team Leader.

This is an exciting leadership role for someone who thrives in a fast-moving, high-impact environment and enjoys both strategic planning and hands-on execution.

Key Responsibilities

• Own, manage and develop further the day-to-day running of the collections network, ensuring smooth operations and continuous growth.
• Diagnose, determine, and resolve current issues within the network.
• Plan and optimise collections logistics, including fleet and workforce allocation.
• Effectively manage the Collections team, creating key KPIs and measurables and driving development plans
• Monitor and improve driver performance, efficiency, and cost management.
• Work closely with internal stakeholders to align collections with broader business goals.
• Oversee budgeting and cost-saving initiatives within collections operations.
• Support long-term network growth, as the collections function expands.
• Develop associates into supervisory roles, shaping future leadership within the team.
• Be available, adaptable and hands-on, stepping in where needed to solve live operational challenges.

Interviews will be held next week at our clients HQ.