We are looking for a dedicated Final Payment Support professional to join a reputable financial services company on a permanent basis. In this important role, you will play a key part in supporting customers in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.

Key Responsibilities:

Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency in all actions.
Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.
Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.
Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed appropriately.
Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.

Essential Experience:

Proven experience in a collections environment with a demonstrated ability to manage and handle customer calls effectively.
A solid understanding of the financial services industry and the relevant regulations.
Ideally, previous experience in a claims or collections role, with a track record of successfully managing arrears cases.

Operating Hours:

Monday to Friday: 08:00 – 20:00
Weekends: 09:00 – 18:00

Shifts are allocated on a rotational basis to ensure full service coverage during operating hours. Flexibility is essential, and hybrid working options will be available upon successful completion of training.