Anderson Knight is working with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role focuses on supporting customers who have fallen behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

Monday to Friday: 08:00 - 20:00
Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure coverage during service hours. Flexibility is crucial, and hybrid working arrangements are available after completing a 5-6 week training programme.

Key Responsibilities:

Carry out collections activities in line with company policies, procedures, and regulatory guidelines.
Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.
Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
Maintain performance levels and consistently meet targets, addressing any challenges proactively.
Complete income and expenditure assessments accurately, using financial data to determine suitable repayment solutions for customers.
Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to support positive outcomes for customers.

Requirements:

Previous experience in a collections role is preferred.
Knowledge of the Treating Customers Fairly (TCF) principles.
A positive attitude, openness, and transparency.
Strong attention to detail.
Essential customer service experience.

Benefits:

33 days of holiday (including 25 days of annual leave and 8 public holidays).
An additional holiday on your birthday.
Discretionary bonus scheme.
15% pension contributions.
Eyecare and private medical insurance (PMI) benefits.