We are currently seeking highly motivated and fluent Czech and/or Slovak speakers to join our excellent customer service team.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Multilingual Customer Service Representative!

Location: Dundee (Hybrid working)

Pay Rate: 13.90 - 14.52

Hours: Flexible - full and part time available

Duration: 6 months - Ongoing contract

Our client is one of Europe's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do:

Provide outstanding service to our Czech and/or Slovak speaking customers over the phone, email, and live chat. Handle their queries, concerns, and feedback with empathy and professionalism.
Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.

What We're Looking For:

Excellent written and spoken Czech and/or Slovak language skills
A genuine passion for delivering exceptional customer service that leaves a lasting impression.
Excellent communication skills and a friendly, approachable demeanour over the phone.
Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
Flexibility to work various shifts, including weekends and evenings.

What we can offer to you:

Join a company that values diversity, inclusivity, and work-life balance.
Benefit from comprehensive training and ongoing support to excel in your role.
Enjoy excellent career progression opportunities.
Receive competitive pay and exciting benefits.
Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
A flexible hybrid working model.
Access to an Onsite Gym and Colleague Restaurant.
Free onsite parking.

Czech Republic , Slovakia , Czechoslovakian , Slovakian , Slovak , Czech , Czech-Slovak , Czecho-Slovak , Slavic

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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