1 Call / Contact Centres jobs in Inverurie, Aberdeenshire

Fun and bubbly team of 5 based in their large, open plan offices, are looking for a Service Desk Administrator to join them in the servicing of a large maintenance contract.
up to 26k depending on experience

Monday - Friday 8-5, office based

Duties:

• Taking incoming calls and emails requesting maintenance works
• Prioritising emergencies
• Scheduling tradesmen and engineers out to attend jobs
• Opening, closing and updating jobs on the internal system
• Ensuring service levels are adhered to
• Ensure all jobs are added and tracked as required

The perfect application will:

• Be confident in communicating over the phone and email
• Have excellent organisational skills and high attention to detail
• Be a quick learner and confident in the use of multiple IT systems

The environment is fast paced, so the successful candidate will enjoy a busy environment and have the ability to work towards time frames set out specific to this contract.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.