Anderson Knight is pleased to be recruiting for a Part-Time Customer Service role.

16 hours per week

Shifts:

Monday: 4pm – 8pm
Wednesday: 4pm – 8pm
Thursday: 4pm – 8pm
Friday: 4pm – 8pm

After training 2 days can be completed from home

Responsibilities:

Deliver an exceptional level of customer experience, ensuring best-in-class customer service standards are maintained at all times.
Process customer service activities, ensuring relevant timescales are met, including:
The daily collection of rentals by direct debit.
Issuing welcome letters and various correspondence to customers.
Managing CCA regulatory statements to customers, ensuring completion within the relevant timescales.
Ensuring all customer details are accurate in the system, with updates reflecting any changes advised by customers.
Efficiently issuing finance settlement quotes as requested, in line with departmental KPIs.
Handling customer queries.
Abide by contractual processes in line with FCA regulations regarding early termination, the unwind process, and vehicle finance cancellations.
Ensure all customer calls and communications are accurately logged in the system.
Ensure accurate Credit Reference Agency reporting and submission of files by or before the deadline date.
Manage daily asset registration files, ensuring assets are appropriately secured and records are updated or deleted when necessary.
Address customer requests and queries promptly and consistently across various communication channels.
Maintain accurate customer data while adhering to Data Protection and GDPR requirements.
Keep up to date with operational and compliance policies and guidelines through training sessions and updates on regulatory and legislative changes.
Provide accurate and timely reporting while monitoring departmental trends.
Work collaboratively with colleagues to foster good working relationships within the team and across the organisation. Encourage excellent customer relationships to maximise business service levels. Maintain a positive attitude to achieve shared objectives and service standards.