1 Temporary, Call / Contact Centres jobs in Munlochy, Highland
Support Specialist (L2) -...
Salary not available. View on company website.
Flint UK Technology Services, Scotland-wide.
- Full time
- Temporary
Apply on company site
Posted 2 weeks ago, 11 Dec
Support Specialist (L2) - Palo alto Networks
Salary not available. View on company website.
Flint UK Technology Services, Scotland-Wide.
- Remote working
- Full time
- Temporary
Posted 2 weeks ago, 11 Dec
Job ref: 305bcd4693bc400d9b5a707707c87549
Full Job Description
Flint Technology Services are looking for a Support Specialist to provide post-sales technical support to our client's customers. This role is fully remote and requires the successful candidate to work with customers across Europe. Tasks
- Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Provide on-call support on an as needed basis
Required experience with TCP/IP - Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar Technical Support Centers
- Experience with Authentication Protocols a plus (Radius/TACACS)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Experience with Cisco, Checkpoint, F5 Networks, products is a plus
- Excellent written and verbal communication skills
- Fluent knowledge of English
- Knowledge of any other major European language will be an advantage
Direct job link
www.s1jobs.com/job/support-specialist-l2-palo-alto-networks-124344038