1 Temporary, Call / Contact Centres jobs in Munlochy, Highland

Support Specialist (L2) -...

Salary not available. View on company website.

Flint UK Technology Services, Scotland-wide.

  • Full time
  • Temporary

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Posted 2 weeks ago, 11 Dec

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Temporary Call / Contact Centres jobs Munlochy, Highland

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Support Specialist (L2) - Palo alto Networks

Salary not available. View on company website.

Flint UK Technology Services, Scotland-Wide.

  • Remote working
  • Full time
  • Temporary

Posted 2 weeks ago, 11 Dec

Job ref: 305bcd4693bc400d9b5a707707c87549

Full Job Description

Flint Technology Services are looking for a Support Specialist to provide post-sales technical support to our client's customers. This role is fully remote and requires the successful candidate to work with customers across Europe. Tasks

  • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Work to reproduce customer issues and qualify critical issues
  • Provide on-call support on an as needed basis

    Required experience with TCP/IP
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Prior experience in similar Technical Support Centers
  • Experience with Authentication Protocols a plus (Radius/TACACS)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Experience with Cisco, Checkpoint, F5 Networks, products is a plus
  • Excellent written and verbal communication skills
  • Fluent knowledge of English
  • Knowledge of any other major European language will be an advantage
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Direct job link

www.s1jobs.com/job/support-specialist-l2-palo-alto-networks-124344038
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