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Salary not available. View on company website.
DCV Technologies Limited, Scotland-Wide.
- Remote working
- Full time
- Permanent
Posted today, 25 Apr
Job ref: bdbbeee3272040d2a5e70e8dfd60826b
Full Job Description
- Action inbound communication, in the form of the ticket system, phone calls and emails for Clearsprings Ready Homes, taking appropriate action to resolve issues and queries from our customers.
- Ensure that all daily transport demand is scheduled in advance and in collaboration with the Operational team staffing requirements.
- Deliver 100% of the transport requirement; collecting and moving Service Users in accordance with the schedule, including late notice and short notice demand that will require flexible resources within contractual arrangements.
- Update relevant systems in a timely manner to ensure effective record-keeping and real-time data.
- Ensure that all requests for information, assistance and complaints into the Service Centre are dealt with effectively.
- Answer telephone calls, emails, and enquiries from internal or external stakeholders.
Previous experience in a customer service role / call centre environment - Social Housing or similar industry experience
My client is a leading provider of housing solutions and in the search of a Service Centre Coordinator
Generous pension, 25 days holiday + bank holidays, life cover, company phone/laptop, Health Membership as well as £27-35k depending on experience.
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