Administrative Team Leader

As a Team Leader, you will provide supervision, support, and guidance to the administrative team, ensuring the smooth day-to-day operations of the department. You will be responsible for delivering a high-quality customer experience and ensuring that the team operates efficiently and effectively.

Responsibilities:

Coach and develop the skills and knowledge of team members.
Support the review of processes and ways of working to improve efficiency.
Promote and uphold the company’s culture, values, mission, and strategy.
Be accountable for meeting departmental objectives.
Ensure regular quality monitoring of calls.
Oversee ongoing training on processes and facilitate process reviews, with suggestions presented to senior decision-makers before implementation.
Prepare and deliver weekly/monthly client reports.
Perform daily, weekly, and monthly checks on spreadsheets, taking action as necessary.
Ensure staff deliver excellent service, representing the company professionally when interacting with clients and customers.
Manage the logging and sending of all required paperwork to clients/customers/tenants, ensuring compliance with contractual obligations.
Ensure timely communication with tenants via letters or phone calls prior to appointments, in accordance with agreed timescales.
Manage the team according to office guidelines, ensuring adherence to start times, breaks, and log-in/log-out procedures.
Handle complaints from clients, tenants, or customers.
Escalate any missed deadlines, performance issues, or unmet targets to senior management.
Liaise with operational supervisors regarding staffing needs.
Be accountable for the efficient completion of tasks by team members.
Conduct staff reviews and return-to-work interviews.
Ensure sufficient staff coverage during holidays or absences, including cross-training where necessary.
Participate in the recruitment process, including reviewing CVs, arranging interviews, and serving on the interview panel.
Be mindful of financial implications when authorising overtime or staffing levels.
Attend client meetings as needed.
Participate in the standby rota, providing out-of-hours support on a rotational basis.
Maintain discipline and professionalism within the team.
Escalate any concerns rapidly.
Handle disciplinary matters in line with company policies and procedures.

Job Details:

Full-time, Permanent
Salary: Up to £30,000 per year

Benefits:

Company pension
Free parking

Schedule:

Monday to Friday