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Customer Service Staff (Booking Office/Platform) Area Relief Rural
Salary & Benefits: £37,648 per annum
ScotRail, Inverness
- Full time
- Contract
Posted 6 days ago, 27 Mar
Closing date: 10-04-2025 (7 days)
Job ref: 19095-1754
Full Job Description
CUSTOMER SERVICE STAFF (BOOKING OFFICE/PLATFORM) AREA RELIEF RURAL (TEMPORARY 12 MONTHS)
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
Not your average role….
You will be responsible for the provision of relief coverage for station grade posts in the ScotRail Manager Inverness area, including Inverness, Kyle of Lochalsh, Dingwall, Nairn, Aviemore and Kingussie. Provision of a high standard of customer information and assistance. Sale of tickets and other rail service products. Maintenance / cleaning of station environments including platforms, waiting areas and toilets. Ensuring that station complies with the Service Quality Incentive Regime. Train dispatch, ensuring that trains leave the station safety and punctually.
What you bring
* Evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles.
* Highly motivated and flexible individual.
* Effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.
* A Customer Service SVQ would be advantageous as well as an understanding of COSHH.
* Flexible approach to work and be a good team worker.
* Ability to remain calm and deal with customers in times of disruption.
Hours of work: 35 hours per week. Flexibility is essential to meet shift requirements. Varied shift patterns. Full clean driving licence and possession of own vehicle is essential for this role.
This role will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.
We offer an attractive reference salary of £37,648 per annum on completion of training. During training, the trainee salary is £22,147 per annum.
What we offer you
ScotRail offer an excellent rewards package including
* Contributory Final Salary Pension scheme
* Free and reduced rate rail travel for you and your family, where applicable.
* Generous holiday allowance
* Enhanced company sick pay and family leave including maternity, paternity and adoption
* Life Insurance cover for 4 x annual salary
* Contributory lifestyle benefits options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Selection process:
Selected candidates will be invited to complete on-line assessment and if successful attend classroom assessment. Following assessment the next stage will be a competency-based interview. If successful, the next stage will be a medical examination, drug & alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Equal Opportunities
ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
Not your average role….
You will be responsible for the provision of relief coverage for station grade posts in the ScotRail Manager Inverness area, including Inverness, Kyle of Lochalsh, Dingwall, Nairn, Aviemore and Kingussie. Provision of a high standard of customer information and assistance. Sale of tickets and other rail service products. Maintenance / cleaning of station environments including platforms, waiting areas and toilets. Ensuring that station complies with the Service Quality Incentive Regime. Train dispatch, ensuring that trains leave the station safety and punctually.
What you bring
* Evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles.
* Highly motivated and flexible individual.
* Effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.
* A Customer Service SVQ would be advantageous as well as an understanding of COSHH.
* Flexible approach to work and be a good team worker.
* Ability to remain calm and deal with customers in times of disruption.
Hours of work: 35 hours per week. Flexibility is essential to meet shift requirements. Varied shift patterns. Full clean driving licence and possession of own vehicle is essential for this role.
This role will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.
We offer an attractive reference salary of £37,648 per annum on completion of training. During training, the trainee salary is £22,147 per annum.
What we offer you
ScotRail offer an excellent rewards package including
* Contributory Final Salary Pension scheme
* Free and reduced rate rail travel for you and your family, where applicable.
* Generous holiday allowance
* Enhanced company sick pay and family leave including maternity, paternity and adoption
* Life Insurance cover for 4 x annual salary
* Contributory lifestyle benefits options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Selection process:
Selected candidates will be invited to complete on-line assessment and if successful attend classroom assessment. Following assessment the next stage will be a competency-based interview. If successful, the next stage will be a medical examination, drug & alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Equal Opportunities
ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
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www.s1jobs.com/job/customer-service-staff-booking-office-platform-area-124827281
About this company
ScotRail
View full company profileScotRail has been officially recognised as a Top Employer 2022 by the Top Employer Institute acknowledges our ongoing commitment to creating an inclusive and innovative working environment.
Company accreditations
