137 Customer Services jobs in Scotland

We have a fantastic opportunity for an On Street Bus Inspector to join our team Operations in Glasgow.

Purpose of Role

To ensure safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles along route and communicating issues with schedules, specific drivers and or vehicles. To consistently delivering a great service every day, in order to delight and exceed the customer expectations

What Will You Do?

• Monitor and control services for punctuality or headway
• Communicate with customers, listening to feedback and ensuring they have information immediate to their journey
• Aid drivers and customers.
• Report quality and cleanliness of vehicles and appearance, behaviour and compliance of drivers to the Management team ensuring the high standard of driver appearance is met and report punctuality concerns to the Management team.
• Liaise with Central Control and depot staff to ensure management of services is efficient and effective.
• Take charge of emergency situations, acting as a key contact point, and ensuring compliance with company procedures. 
• Carry out revenue protection duties to protect the company revenue, by checking the authenticity of tickets and issue standard fares when necessary
• Attend incident scenes if required, ensure all customers' and drivers' welfare are attended to, and obtain as much information (including photographs and witness details) as possible

You Must Have

• A good network knowledge 
• PCV License
• CPC Card
• Report writing skills

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.