10 Permanent, Customer Services jobs in Dingwall, Highland

This is an exciting opportunity for an individual to contribute to Thames Water's mitigation of enforcement risk as a result of water discharge non-compliance against an environmental permit and/or pollution incident. What you'll be doing as a Regulatory Information Advisor You will be part of a team responding to the Environment Agency (EA) across a variety of communication mediums. This high-profile role will involve working with our legal team at Eversheds Sutherland and the Environment Agency (EA). As a result, you will gain exposure across the business at all levels and have the opportunity to contribute towards the company's wider environmental function.

• You will respond to the Environmental Agencies' informal requests for information within the agreed deadline via written correspondence.
• You will need to work closely with multiple stakeholders across the business to gather the relevant information and act as a level of assurance by assessing whether the mitigation and actions to reduce the risk of recurrence are robust enough to satisfy the EA.
• You will also need to interrogate the information request in the first instance in order to understand if the basis of the request is factually correct and if not, you will need to clarify the facts as part of your prepared written correspondence.
• You will ensure any high-profile risks identified are tracked and escalated to senior management as appropriate.
• Working with the business to promote, recognise and understand compliance and our regulatory obligations/commitments.
• Routinely chair and facilitate meetings with information providers ensuring you are well prepared, organised and all attendees understand purpose of the meeting in advance.
• Interpret scientific reports and/or data regarding environmental impact (links to assurance)
• Contribute to monthly reporting of KPIs.
  
  Ability to project manage and manage your workload effectively.
• Able to work within a team environment with excellent interpersonal and organisational skills.
• Confident in communicating with multiple internal and external stakeholders on a day-to-day basis by using a variety of communication mediums and experience in answering challenging questions.
• Ability to produce reports, incident reviews, and interpret data, and communicate this verbally as well as in writing.
• Ability to work with large data sets and different types of data (quantitative and qualitative.
• A good working knowledge of Microsoft Office and SharePoint is essential.
• Ability to understand the Environment Agency's Common Incident Classification Scheme (CICS), 16_02 and Compliance Classification Scheme (CCS).
• Previous experience of working with Environmental and Water Industry Legislation and Regulation is desirable.
• An Environmental Science, Legal, or Investigative degree or equivalent qualification would be advantageous.
  
  We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the . We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Thames Water


• Competitive starting salary of £36,240 per annum.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.