34 Customer Services jobs in Eddleston, Scottish Borders

Job Description

Place

Housing Officer – Rents Escalation Team
Waverley Court

Salary: £32,010 - £37,626
Hours: 36 per week

We have an exciting opportunity for highly motivated and experienced individuals to join the Rent Escalations Team.

The Rent Escalations Team will be working within the Localities and will be responsible for rent arrears cases lodged in court, ensuring tenants receive the advice and support they need to repay their arrears and maintain regular rent and service charge payments. The team will also be responsible for the management of Universal Credit including housing cost issues, missing payments, contacting tenants to discuss new claims, DHP entitlement and ensuring complex UC queries are escalated to DWP management. Additionally, we will be responsible for processing and decision making of applications for the Tenant Hardship Fund and ensuring payment of awards to the rent account.

We are looking for candidates who can use their initiative, be innovative in their approach and have a desire to assist and support council tenants to sustain their tenancies and manage their rent account. The successful candidates will have knowledge and an understanding of Housing legislation and have strong communication skills with experience of engagement with tenants.

If you are someone who enjoys new opportunities and have skills demonstrating our behaviours – respect, integrity and flexibility as well as experience of being able to deal with changing demands, we would love to hear from you.

If you have any questions, or would like to discuss the post further, please get in touch with Arlene.MacDonald@edinburgh.gov.uk

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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