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Posted 2 days ago, 14 Mar
Job ref: NM01
Full Job Description
Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.
Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.
Working Hours:
• Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.
• Hybrid working is available following the successful completion of a 5–6 week training programme.
Key Responsibilities:
• Log, manage, and resolve customer complaints accurately and efficiently.
• Take full ownership of complaint cases, ensuring a thorough resolution process.
• Adhere to internal procedures, industry regulations, and company policies.
• Maintain professionalism and deliver outstanding customer service at all times.
• Work collaboratively with internal teams to expedite complaint resolutions.
• Keep customers informed with regular updates on their complaint status.
• Identify recurring issues and contribute to process improvements to prevent future complaints.
Requirements:
• Proven experience in end-to-end complaint handling.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to build and maintain strong customer relationships.
Salary:
• £25,000
Benefits:
• 33 days’ holiday (25 days’ annual leave + 8 public holidays).
• An extra day off for your birthday.
• Discretionary bonus scheme.
• Up to 20% pension contributions.
• Eyecare and private medical insurance.
If you’re interested in this opportunity, please submit your CV in confidence.
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