5 Customer Services jobs in Hillhead, South Ayrshire

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Braemar Finance Team where you will process new transactions across key accounts, optimising and building on those valuable existing relationships. Working closely with the Business Development and Customer Relationship teams, you will also assist with the administration around new business and other initiatives. Our ideal Account Manager will have the ability to build effective working relationships both inside and outside the business, they'll be well organised with a strong attention to detail and excellent problem solving skills. RESPONSIBILITIES

• Build and maintain relationships with existing customers via telephone, emails and on occasional face to face meetings.
• Assist the Business Development team with the administration on transactions as required, including Salesforce and Originate data entry, working on proposals, generating paperwork, liaising with the customer and supplier, managing novations and transfers
• Make accurate, rapid quotations and provide customers with relevant information to assist with closing deals
• Develop a strong understanding of the products offered by Braemar Finance
• Proactively work with introducers, acting as the initial contact on new proposals for new and existing customers
• Manage annual reviews, asset valuations and other in-life tasks
• Ensuring that all FCA regulations are adhered with particular attention paid to Treating Customers Fairly and Consumer Duty regulations
  
  You have excellent communications skills both verbal and written, with the ability to build relationships with both customers and colleagues at all levels
• You have experience providing excellent customer support and / or processing important documentation
• You're a highly organised individual, with effective planning skills
• You're a strong team player, but are also able to work independently at times
• You are driven and self motivated
• You're proactive by nature, with strong initiative and the ability to effectively solve problems
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
• Have prior experience in sales or Account Management
• Have experience working in a Financial Service Sector
• Have existing knowledge of professional sectors
  
  At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: #LI-BRA #LI-JN1 #LI-hybrid The Company At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

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