44 Full time, Customer Services jobs in Kirkliston, City Of Edinburgh

Hours: 35 hours per week | (Tues – Sat)
Location: National Museum of Scotland | Fully On-Site

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for a hands-on, motivated individual with a good foundation in audio visual technology and strong communication skills to join our Exhibitions and Design team.

Benefits of joining us as our Audio Visual Technician will include:
* Annually alongside your salary of £28,332, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays.
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment.

To see more of our benefits please visit out dedicated benefits page on our careers portal.

About the Audio Visual Technician role:

You’ll support the installation and maintenance of audio visual systems in exhibitions and displays at all our sites. The role also includes providing technical support in the Auditorium and working directly with colleagues and external clients. Strong communication skills and a proactive, practical approach are essential.

As an Audio Visual Technician at National Museums Scotland you will:
* Install and maintain audio visual systems in exhibitions and displays across all sites, prioritising maintenance work with the Technical Manager.
* Be responsible for the smooth operation of the Museum’s Auditorium, managing technical requirements for visitor facing programmes and events, live online events, and web streams.
* Manage a variety of audio visual equipment including replacement and repair, fault logging and maintenance reporting.
* Contribute to multi-disciplinary project teams ensuring a high standard of production and maintenance care is upheld.
* Ensure National Museums Scotland’s Health and Safety and access policies, procedures and guidelines are followed; and maintain the workshops and equipment in clean and safe working condition.

Skills and experience we’re looking for in our Audio Visual Technician:
* Hands-on experience setting up and operating AV equipment in live events, theatre, education or public spaces.
* Hands-on experience supporting the installation and maintenance of AV systems in exhibitions and displays.
* Strong communication and interpersonal skills, with the ability to work well with both technical and non-technical colleagues and external clients.
* A practical, problem-solving mindset and a proactive approach to tasks.

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

IF APPLICABLE: The closing date for this role is 14 September 2025. The Selection Event is likely to take place on 6 October 2025 in person at National Museum Scotland in Edinburgh