140 Customer Services jobs in Lochwinnoch, Renfrewshire

Customer Audit and Insight Specialist – Salary circa £27,500 - 12 months FTC 

Are you someone who loves diving into data, uncovering insights, and driving excellence? We're looking for a skilled Audit and Insight Specialist to join our team and strengthen our third-party supplier relationships.

In this role, you'll conduct structured governance activities, provide valuable analysis, and deliver insights related to third-party suppliers. Your focus will be on ensuring top-tier customer service delivery while mitigating potential risks. If you have strong analytical skills, a keen eye for detail, and a passion for enhancing supplier performance, we want to hear from you!

A bit about the job:

The Audit and Insight Specialist will conduct comprehensive audits of third-party suppliers to identify trends, assess risks, and uncover opportunities for improvement. Analyzing data to produce detailed audit reports and providing actionable insights for key stakeholders are key responsibilities of this role. Maintaining and updating audit documentation. This position involves offering expert guidance on best practices for risk mitigation and supplier performance improvement. Collaboration with cross-functional teams will be crucial to ensuring third-party suppliers consistently deliver exceptional customer service aligned with company standards.

Skills and experience we’re looking for:

Experience in previous customer facing role, excellent written and verbal communication skills.

Experience of managing internal and external stakeholders (preferred but not essential)

High attention to detail, ensuring accuracy and reliability of analysis.

Flexibility to adapt quickly to changing priorities and strong problem-solving skills to identify trends and patterns in data.

Excellent knowledge of Microsoft Office tools.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary circa £27,500 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.