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86 Permanent, Customer Services jobs in Lochwinnoch, Renfrewshire

Liaison Officer (Customer...

Competitive, dependant on experience

Amey Plc, Glasgow

  • Full time
  • Permanent

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Posted 2 days ago, 14 Mar

Customer Service Advisor

£26000

Search, Glasgow

  • Full time
  • Permanent

Fast Apply Available

(Apply in seconds when you have a CV uploaded)
Posted 2 days ago, 14 Mar

Part Time Customer Servic...

£22000

Anderson Knight, Finnieston, Glasgow City

  • Part time
  • Permanent

Fast Apply Available

(Apply in seconds when you have a CV uploaded)
Posted 2 days ago, 14 Mar

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Permanent Customer Services jobs Lochwinnoch, Renfrewshire

Complaints Handler

£25000

Anderson Knight, Finnieston, Glasgow City

  • Full time
  • Permanent

Fast Apply Available

(Apply in seconds when you have a CV uploaded)
Posted 2 days ago, 14 Mar

Collections Agent

£23000 - £25000

Anderson Knight, Finnieston, Glasgow City

  • Full time
  • Permanent

Fast Apply Available

(Apply in seconds when you have a CV uploaded)
Posted 2 days ago, 14 Mar

Sponsored

Customer Service Advisor

£26000 - £26000

Search, Glasgow

  • Full time
  • Permanent
Customer Service Advsior Salary - 26k Location - Glasgow City Centre My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and ...

Fast Apply Available

(Apply in seconds when you have a CV uploaded)
Posted 4 days ago, 12 Mar

Customer Service Represen...

Negotiable

Aviva, Blythswood New Town, Glasgow City

  • Immediate start
  • Full time
  • Permanent

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Posted 4 days ago, 12 Mar

Sales Operations Co-Ordin...

Up to £30,000

HAYS, Clydebank, West Dunbartonshire

  • Full time
  • Permanent

Fast Apply Available

(Apply in seconds when you have a CV uploaded)
Posted 4 days ago, 12 Mar

Compliance Team Leader

£36898 - £51552

Strathclyde Partnership for Transport, Glasgow

  • Full time
  • Permanent

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Posted 5 days ago, 11 Mar

Regulator (BBS) (1 Full-T...

£26182 - £27092 Per Annum

Strathclyde Partnership for Transport, Glasgow

  • Full time
  • Permanent

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Posted 6 days ago, 10 Mar

Corporate Services Manage...

£51831 - £54383

Maryhill Housing Association, Maryhill, Glasgow City

  • Full time
  • Permanent

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Posted 1 week ago, 3 Mar

Claims Handler

Negotiable

Aviva, Glasgow

  • Immediate start
  • Full time
  • Permanent

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Posted 3 weeks ago, 19 Feb

Customer Service Advisor ...

Starting base salary of £24,020, which will increase to £25,000 once your training and probation period are completed

OVO Energy, Broomielaw, Glasgow City

  • Full time
  • Permanent

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Posted 3 weeks ago, 17 Feb

Contact Centre Agent - Un...

Salary not available. View on company website.

EE Limited, Whitecrook, West Dunbartonshire

  • Full time
  • Permanent

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Posted today, 16 Mar

Call Center Agent - Uncap...

Salary not available. View on company website.

EE Limited, Whitecrook, West Dunbartonshire

  • Full time
  • Permanent

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Posted today, 16 Mar

Team Member

Salary not available. View on company website.

Scottishpower Hq, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted today, 16 Mar

Team Member

Salary not available. View on company website.

Greggs Plc, Sheddens, East Renfrewshire

  • Full time
  • Permanent

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Posted today, 16 Mar

Customer Service Advisor ...

Salary not available. View on company website.

OVO, Blythswood New Town, Glasgow City

  • Full time
  • Permanent

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Posted 2 days ago, 14 Mar

Site Services Operative

Salary not available. View on company website.

Greggs Plc, Cambuslang, South Lanarkshire

  • Full time
  • Permanent

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Posted 2 days ago, 14 Mar

Consultant

Salary not available. View on company website.

evelyn Partners, Acre, Glasgow City

  • Full time
  • Permanent

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Posted 2 days ago, 14 Mar
Close

Liaison Officer (Customer Service Agent)

Competitive, dependant on experience

Amey Plc, Glasgow

  • Onsite working
  • Full time
  • Permanent

Posted 2 days ago, 14 Mar

Job ref: 6794

Full Job Description

Your New Role

 

We have a fantastic opportunity for a Permanent Liaison Officer (Customer Service Agent) to join our NMC South West account in Polmadie, this is an onsite role. 

 

Our NMC SW account is working in partnership with Transport Scotland Southwest since August 2020, we are responsible for inspections, cyclical maintenance, asset management, scheme delivery as well as winter maintenance and incident response.

 

Our team are first on the scene to assist road users on the road network, deliver engineering design and operational delivery services for more than 600 kilometres of road and 1,650 structures enabling reliable journey times and a high level of customer care for the people and businesses that use these roads every day.

 

By ensuring our roads and highways are well-maintained through all-weather seasons and traffic incidents, we aim to create well-functioning, safe spaces which minimise disruption, keep people moving and support thriving communities.

 

Customer Service Agent plays an important part to direct and record incident responses and winter service activities from within the Network Control Room, whilst assisting the Network Management Team in the execution of their duties.

 

The standard hours of work are 42 hours per week, you will work 4 on 4 off shifts, rotating between day and night shifts.

 

The salary for this role is competitive and will be discussed at interview.

 

You will be responsible for:

  • Deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room
  • Creating and maintaining excellent relationships with our clients, providing accurate journey times for ongoing roadworks and incidents
  • Raising and closing Operational Instructions
  • Ensuring Network disruption are minimised as much as possible
  • Dealing with customer complaints and enquiries
  • Covering for team members including Winter Service Duty Officer

We want to hear from you if you have:

  • Customer Service experience, previous experience working in a control room would be preferred but is not essential.
  • The ability to work under pressure, think clearly and act decisively.
  • Have a good working knowledge of Microsoft office packages
  • An SIA licence is essential, however if you do not hold this, full training will be provided

In addition to this, it would be desirable if you have knowledge of the Trunk Road network to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed.

 

What we can offer you

 

  • Career Development - Exceptional development and progression plan
  • Pension – Generous Pension scheme which we will contribute to
  • Holidays - Minimum 24 days holiday + Bank Holidays
  • Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
  • Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
  • Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

Application Guidance

 

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

 

Apply today – We are excited to hear from you!

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Direct job link

www.s1jobs.com/job/liaison-officer-customer-service-agent-124768690

About this company

Discover why Amey is a great place to work. Learn about our positive workplace culture, growth opportunities, and commitment to social responsibility. Join our team and contribute to meaningful projects.
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