7 Customer Services jobs in Lossiemouth, Moray

We are currently looking for a Depot Administrator to join our Lubricants team at Certas in Buckie. Working as part of the Lubricants team, this role will support the depot functions by carrying out daily administrative duties, ensuring that a high level of safety & service are maintained. The Role:

• Liaise with the Depot Operations team in relation to delivery tickets, printing and distributing the agreed loads accordingly to ensure the highest level of customer service is achieved.
• Completing all administration accurately, professionally in line with agreed format and timescales
• Responsible for ensuring the regional / depot admin tasks are actioned day by day
• Ensure confirmation of delivery tickets
• Assist with stock receipts
• Handle customer admin enquiries and ensure response and resolution is achieved
• Responsible for recording special delivery instructions from tickets at confirmation stage onto the system
• Review daily orders on hold and liaise with sales team and load planners to produce clearances
• Ensure correct data is reported on the correct systems at all times this includes stocks, sales confirmations, working hours, driving records etc.
  
  Excellent communication skills both written and verbal
• High degree of self-motivation
• Good IT skills
• Excellent organisational skills and be able to prioritise
• Good telephone manner
• Attentive to detail
• Ability to work under pressure
• Able to work to tight deadlines
• Problem-solver
• Team player
  
  Certas Energy is the leading independent distributor of fuels and lubricants in the UK.
With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day. Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year. We're proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers. We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success. The successful candidate will be offered the position on Certas Energy terms and conditions of employment. Certas Energy Ltd is an Equal Opportunities Employer Certas Energy


• Competitive Salary
• 25 days annual leave (plus bank holidays)
• Buy, sell and carry annual leave options
• Career progression
• Brand discounts through Certas group scheme
• Volunteering Day each year
• Ride to work scheme