52 Full time, Customer Services jobs in Motherwell, North Lanarkshire

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We have an exciting opportunity at the National Museum of Rural Life in South Lanarkshire, Scotland for a confident, enthusiastic, passionate, and creative individual to join our Learning and Engagement team.

Benefits of joining us as our Enabler will include:
* Annually alongside your salary of £28,332 - £30,419, National Museums Scotland contributes £8,207 - £8,812 towards you being a member of the Civil Service Pension Scheme (pro-rata)
* A generous annual leave of 28.5 days
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment.

To see more of our benefits please visit out dedicated benefits page on our careers portal.

About the Enabler role:

In this engaging and hands-on role, you will connect our collections with our key audiences such as schools, families and communities. Working independently within a small team, every day is a new adventure and opportunity to share inclusive and creative programmes and activities with our diverse audience and visitors.

As an Enabler at National Museums Scotland you will:
* Deliver a range of inclusive and creative programmes, activities and events for a diverse range of audiences from schools to families and communities
* Collaborate with a range of colleagues to ensure effective operational planning and delivery of events and activities
* Animate across online, on-site and community spaces offering creative engagement and participatory experiences for established and new audiences and communities
* Supervise and support freelance staff and volunteers involved in the delivery of programmes and events, when appropriate
* Assist in the monitoring and evaluation of programmes, to ensure they meet visitor needs and operational requirements.

Skills and experience we’re looking for in our Enabler:
* Ability to demonstrate an exceptional standard of customer service through well-established and effective communication skills
* Experience of working in either a museum, gallery, learning organisation, cultural sector or visitor attraction
* Ability to plan and schedule effectively
* CT skills in Microsoft 365 including Word, Excel and Outlook
* Experience of using digital technology to devise and/or deliver engaging experiences for a range of audiences.

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for this role is 10/06/2025. The Selection Event is likely to take place on 17/06/2025 at the National Museum of Rural Life