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Customer Service Representative
£28000 - £33000 Subject to experience
SPIRIT LABELS LTD, Renfrew, Renfrewshire
- Onsite working
- Immediate start
- Full time
- Permanent
Posted 2 days ago, 31 May
Closing date: 15-06-2025 (12 days)
Job ref: CSR May 25
Full Job Description
As internal point of contact for the customer, the customer service representative will be responsible for managing all customer requests ensuring the highest possible customer satisfaction. They will manage the full customer order process from end to end, communicating directly with other internal functions to problem solve issues and ensure customer requirements are achieved in full.
Key Tasks/Responsibilities
1.Customer Relationship Management
· Customer Engagement – Building and maintaining effective relationships with all customers.
· Managing Enquiries - Responding to multiple customer requests and questions about products, pricing, and availability.
· Problem Resolution – Ensuring high levels of customer satisfaction by providing and facilitating solutions to customer needs. Ensure customer satisfaction is achieved in liaison with other colleagues and managers as required.
· Loyalty & Retention – Encouraging repeat business and maintaining long-term customer relationships.
2.Order processing & Operational Support
• Order Processing – Ensuring accurate and timely order entry to CRM, maintaining up to date contact details.
• Create sales orders and job tickets ensuring customers are kept informed of any possible delays or issues.
• Progress chasing – keeping up to date with customer orders as they progress through operations
• Market Feedback – Gathering customer insights to help improve products, services, or sales strategies.
3. Collaboration
• Repro & Planning - Collaborate and support colleagues to ensure all jobs out delivered on time
• Reporting to Management – Providing reports, customer feedback, and performance updates as required.
• Continuous Learning – Staying updated on industry trends, competitor activities, and product developments.
• Processes- Support the development of all company processes to ensure that standard operating procedures are implemented, reviewed and developed to achieve excellence.
Applications must be supported with a cv and covering letter.
Applicants must have at least 3 years experience working in a fast paced customer service role, prior experience within the label sector would be beneficial but not essential.
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About this company
SPIRIT LABELS LTD
View full company profileWe are a team of proud label-making artisans for the whisky and spirits industry. We offer something different to our customers, blending traditional skills with the benefits of digital printing, providing big benefits to businesses of all sizes.
Born from a passion for the craft of the Scottish whisky industry, Spirit Labels exists to provide a level of service to distilleries, bottlers and blenders that they cannot receive anywhere else, elevating their brands through exceptional label design and production.