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£22000
Anderson Knight, Finnieston, Glasgow City
- Hybrid working
- Part time
- Permanent
Posted 2 days ago, 14 Mar
Job ref: NM01
Full Job Description
Anderson Knight is delighted to be recruiting for a Part-Time Customer Service role.
This role is responsible for delivering an exceptional customer experience at every stage of the customer journey, working within the Customer Services Team and reporting to the Customer Services Team Leader.
Hours: 16 hours per week
Shifts: Saturday – 9:30 am–5:00 pm, Monday – 4:00 pm–8:00 pm and Thursday – 5:00 pm–8:00 pm
Hybrid working is available after completing a 5–6-week training programme which looks like 2 days in the office and 3 days at home.
Salary: £22,000
Key Responsibilities:
• Deliver an outstanding customer experience, ensuring high service standards.
• Process daily rental collections via direct debit and manage customer correspondence.
• Maintain accurate customer records and promptly update any changes.
• Handle customer queries efficiently and issue finance settlement quotes in line with KPIs.
• Ensure compliance with FCA regulations on early termination, unwinds, and finance cancellations.
• Accurately report to Credit Reference Agencies and manage asset registration files.
• Process CCA regulatory statements within required deadlines.
• Adhere to Data Protection and GDPR regulations while managing customer data.
• Stay updated on compliance policies and regulatory changes through training.
• Collaborate with colleagues to build strong relationships and enhance service levels.
Requirements:
• Strong understanding of regulatory and compliance standards, particularly the Consumer Credit Act.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience in a Customer Services Administrator role or a similar position.
Benefits:
• 33 days of holiday (25 days annual leave + 8 public holidays).
• An extra day off on your birthday.
• Discretionary bonus scheme.
• 15% pension contributions.
• Eyecare and private medical insurance (PMI).
If you’re interested in this opportunity, please submit your CV in confidence.
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