1 Customer Services jobs in Sanquhar, Dumfries And Galloway

We are looking for a Helpdesk Administrator to join our Eurocentral team in Scotland, you will be reporting to the Helpdesk Supervisor and will be responsible for the delivery and administration of the helpdesk. Working as a Helpdesk Administrator you will be responsible for planning tasks through the CAFM system, liaising with mobile engineers, supply chain, and management for updates on job progress across all building services. What you'll do:

• Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system 'Concept Evolution'. Tasks may be received by telephone, email, in person or through the CAFM system directly.
• Planning tasks for Direct Labour to ensure SLAs are met.
• Liaise with mobile engineers, supply chain and facilities managers with regards to job progress.
• Organising plant hire for direct labour engineers.
• Generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
• Tracking compliance with attendance SLA's, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary
• Promote a culture of customer service to both internal and external customers.
• Assisting the Facilities Services Manager and Business Support Manager with all aspects of contract management, supplier management and supplier procurement
What you'll bring to the role:
• Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system 'Concept Evolution'. Tasks may be received by telephone, email, in person or through the CAFM system directly.
• Planning tasks for Direct Labour to ensure SLAs are met.
• Liaise with mobile engineers, supply chain and facilities managers with regards to job progress.
• Organising plant hire for direct labour engineers.
• Generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
• Tracking compliance with attendance SLA's, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary
• Assisting the Facilities Services Manager and Business Support Manager with all aspects of contract management, supplier management and supplier procurement
  
  Skanska, one of the world's leading project development and construction groups, is an