18 Customer Services jobs in West Kilbride, North Ayrshire

The Role

Cloch’s vision is to deliver services which exceed expectations, and this starts by offering a first-class service to our customers. This position, which will be fulfilled for 25 hours per week, ideally over 5 days, is integral to us achieving this.

The Customer Support Coordinator will be a positive and motivational people manager who understands the importance of customer care and the link to us achieving our strategic objectives. In supervising a small team who are on the front-line, quality standards are important to ensure we can deliver efficiently and effectively and seek a first-time resolution where possible. The team work closely with our Housing and Property Services teams to ensure there is seamless communication with our customers, whether that be face-to-face, via telephone or online.

It is a role which requires energy and enthusiasm to thrive in a customer-centric environment, and attention to detail and strong organisation skills will be integral through the daily workload.  

Your key responsibilities will include:

·      Supervision of Team

·      Customer Housing Support

·      Customer Complaint Handling

·      IT and System Database Management

·      Social Media Coverage

·      Front Office Duties

The full job description and person specification for the post can be found within our recruitment pack which can be downloaded from our website, under current vacancies. If you require assistance downloading the pack, please contact our Corporate Services Team on 01475 783 637.

Who Are Cloch?

Cloch Housing Association is a registered social landlord operating in Inverclyde, Scotland. Our office is in Greenock, which has excellent transport links and a beautiful coastal travel route in both directions. In 2023, the Association celebrated its 55th year in operation and today, we own over 1480 properties across the local area, with 50% of our houses being built after the year 2000. Many of our staff having been with us for over 20 years and we have a family feel culture, where everyone is highly valued. We provide quality housing and responsive customer service to ensure that we place communities and their people at the heart of everything we do.

It is an exciting time to be joining the Cloch team as we embark on a period of positive change. We have ambitious plans to grow as an organisation. This is underpinned by working with outstanding colleagues, Staff and Board, who care, are forward-looking and committed to being the best we can be, which is supported by a culture that encourages innovation, collaboration, and solutions to combat the hurdles that present in our housing sector.

What Do We Offer?

·      Salary Range: £34,745 to £37,984 FTE (Grade 6)

·      8 Weeks Annual Leave Including Public Holidays (pro-rata)

·      Hybrid and Flexible Working Environment

·      Learning and Development Culture

·      Family Friendly Workplace

·      Wellbeing Focused Culture

Culture and Values at Cloch

At Cloch, our people are crucial to our success. We pride ourselves on our ability to work together in achieving our objectives and have worked together to build an inclusive, diverse, and transparent culture where our employees are involved in key decision making and are provided with a platform to grow with us.

This ethos is underpinned by our core values:

·      Be Kind – to yourself, to others and in your approach to our services.

·      Be Positive – in attitude.

·      Be Better – and always look to improve everything you do.

·      Be Responsible – for yourself, your customers, and your community.

How to Fit at Cloch

We believe in a “can do” and reflective approach to life and learning. Change is welcomed here as we continually explore new ways of working and challenge existing processes to enhance how we do things.

Fit is important to us, and we know this will be important to you, so we would love to hear from you if you are someone who:

·      Shares our values

·      Likes to be hands-on in their approach

·      Is open and honest in their communication style

·      Encourages others in their development and decision-making

·      Holds an overall positive outlook and inspires others through this

What’s Next?

Please submit your CV and a supporting letter outlining how you meet the essential criteria for the role.

The closing date for applications is 12pm on Monday 2nd June 2025. Following this, shortlisted candidates will be contacted and invited to attend a face-to-face interview with the panel, consisting of the Corporate Services Manager and Housing Manager. It is anticipated that interviews for the role will be held on Thursday 12th June 2025.

All applications are very much welcome to us at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.