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Sports Membership Administrator
£13.26 per hour, Benefits: Flexible working
Orion Engineering Services Ltd, Dunfermline, Fife
- Full time
- Contract
Posted today, 9 Apr
Job ref: TR/076986
Full Job Description
Sports Membership Administrator
Location Dunfermline
Temporary basis 2-3 months with possible extension
Rate 13.26 per hour
Immediate start
Our client is seeking an enthusiastic and motivated Administrator to support their Sports and Leisure Sales and Promotions team.
The purpose of the post is to carry out administration and clerical tasks for the companys leisure active membership scheme. This will include the processing of the applications, registration, setting up direct debits and all correspondence and other processes relating to the membership scheme.
Duties:
- Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced
- Preparation and issuing of invoices to applicants
- Setting up Direct Debits
- Dealing with customer enquiries by telephone, e-mail, letter or person this can be dealing with routine enquiries and more complex complaints
- Preparation of management reports including statistical information
- Cancelling and suspending members acting on notice to terminate membership letters, investigate non-payment and alternative payment methods prior to cancelling memberships.
- Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirements
- Assist in the development of the membership scheme and participate in the development of systems for future use.
- Investigate complaints from members and resolve issues relating to discrepancies in payment information.
Person Specification:
- Working knowledge of administrative systems.
- Excellent time management skills, prioritisation and organisational skills.
- Accuracy and attention to detail.
- Ability to work on own initiative
- Ability to meet strict deadlines.
- Excellent oral, numerical and written skills
- Ability to be diplomatic and skilled in dealing with customers and colleagues
Qualifications:
- 4 Standard Grades (Grade level 3) or equivalent including English and Mathematics
- Administration qualification at a minimal level of SVQ/NVQ 3 or equivalent.
Our role in supportingdiversityandinclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Location Dunfermline
Temporary basis 2-3 months with possible extension
Rate 13.26 per hour
Immediate start
Our client is seeking an enthusiastic and motivated Administrator to support their Sports and Leisure Sales and Promotions team.
The purpose of the post is to carry out administration and clerical tasks for the companys leisure active membership scheme. This will include the processing of the applications, registration, setting up direct debits and all correspondence and other processes relating to the membership scheme.
Duties:
- Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced
- Preparation and issuing of invoices to applicants
- Setting up Direct Debits
- Dealing with customer enquiries by telephone, e-mail, letter or person this can be dealing with routine enquiries and more complex complaints
- Preparation of management reports including statistical information
- Cancelling and suspending members acting on notice to terminate membership letters, investigate non-payment and alternative payment methods prior to cancelling memberships.
- Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirements
- Assist in the development of the membership scheme and participate in the development of systems for future use.
- Investigate complaints from members and resolve issues relating to discrepancies in payment information.
Person Specification:
- Working knowledge of administrative systems.
- Excellent time management skills, prioritisation and organisational skills.
- Accuracy and attention to detail.
- Ability to work on own initiative
- Ability to meet strict deadlines.
- Excellent oral, numerical and written skills
- Ability to be diplomatic and skilled in dealing with customers and colleagues
Qualifications:
- 4 Standard Grades (Grade level 3) or equivalent including English and Mathematics
- Administration qualification at a minimal level of SVQ/NVQ 3 or equivalent.
Our role in supportingdiversityandinclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
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www.s1jobs.com/job/sports-membership-administrator-124894825
About this company
Orion Engineering Services Ltd
View full company profile"Join Orion Engineering Ltd., a leading UK engineering firm offering innovative projects, strong leadership, and excellent benefits. Discover why our positive workplace culture and growth opportunities make us a great place to work."