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Discovery Ambassador - Edinburgh Zoo
£23400
The Royal Zoological Society Of Scotland, Edinburgh
- Full time
- Permanent
Full Job Description
We have four vacancies for this fixed term, seasonal, role.
- One for a 7 month contract to start mid April (part time 30 hrs per week).
- Three for a 3 month contract to Start June (full time 37.5 hrs per week).
The role
Providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you'll do
- Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
- Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
- Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
- Work closely across relevant teams to deliver and support an agreed range of activities and events
- Support the wider discovery and learning team in their engagement activities.
- Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we're looking for:
- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
- Knowledge and understanding of what makes five-star customer service
- First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.?
- Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:
- Starting salary of £23,400 (pro rata)
- 37.5hr or 30 hr working week
- 34 days annual leave (pro rata)
- Discount in both retail/catering
- Access to a healthcare plan
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.
Closing date is midnight Wednesday 19 March.
Interview date will be on Wednesday 2 April.
Start date to be Wednesday 16 April.
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About this company

The Royal Zoological Society Of Scotland
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