5,970 jobs in Scotland

Location: Glasgow (Onsite)

Salary: £30,000 - £35,000

We’re partnering with a globally recognised organisation to recruit an experienced Site Support Analyst for their growing IT support function based in Glasgow. This is a rare opportunity to join a business that champions innovation, invests in its people, and operates with a truly international outlook.

As a Site Support Analyst, you’ll be the vital link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery.

What You'll Be Doing:

• Act as the first and second-line support for all on-site IT issues – from hardware to software, networking, mobile devices and printers.

• Manage and resolve ServiceNow tickets in line with SLAs, escalating where appropriate.

• Help facilitate the business-wide upgrade from Windows 10 to Windows 11, ensuring a smooth transition for end users and minimal disruption.

• Deliver a positive end-user experience through excellent communication, follow-up, and proactive issue resolution.

• Support the onboarding and offboarding of users – including device setup and asset tracking.

• Collaborate with global service delivery teams to maintain alignment and contribute to best practice.

• Document incidents, solutions, and contribute to knowledge base articles.

• Participate in local and global IT improvement initiatives and training delivery.

What We’re Looking For:

• 3+ years’ experience in a similar IT support or site analyst role.

• Strong understanding of IT Service Management (ideally ITIL frameworks).

• Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus.

• Confident communicator with a user-focused approach – able to explain technical matters in a clear, friendly manner.

• Strong problem-solving mindset and ability to prioritise in a fast-paced environment.

• Experience using ServiceNow (or similar ITSM tool).

• Ability to manage local hardware inventory and lifecycle processes.

• Global exposure or experience working in an international organisation is desirable.

Interested in finding out more?

We’re shortlisting now. Apply today for a confidential conversation and take your next step into a globally connected tech environment where your voice matters.

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.