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Dignity Plc, Whitecrook, West Dunbartonshire
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Posted 1 day ago, 9 May
Job ref: 895662308b9b4cadb13cb317e51bb66a
Full Job Description
We're looking for an organised and proactive individual to join our team as a Diary Coordinator at our Care Centre in Clydebank. In this pivotal role, you'll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.
Based at our branch in Clydebank, you'll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation - all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you'll be instrumental in making that happen - ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life's most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You'll work closely with the wider team to manage schedules and respond to daily operational demands., Create and manage rota schedules for fleet and personnel based on funeral volumes
Oversee logistics for removals, funeral bookings, and transportation of the deceased
Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
Maintain high standards in Health and Safety compliance across all working practices
Support out-of-hours duties as required, A meaningful career supporting families in difficult times
Full training and opportunities for career development
30 - 33 days annual leave, inclusive of bank holidays
Company pension, life assurance, and employee assistance programme
Uniform and all necessary equipment provided
Annual company bonus
Is goal-oriented and committed to delivering results under pressure
Communicates clearly, confidently, and compassionately
Can think critically and solve operational problems efficiently
Has strong organisational skills and attention to detail
Works well independently and as part of a team
Is comfortable with digital tools and willing to learn new systems
Is flexible and responsive to the changing needs of the service
Understands the importance of empathy in emotionally sensitive situations
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
Our Crematoria and Memorials Group, managing 45 crematoria nationwide
Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Based at our branch in Clydebank, you'll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation - all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you'll be instrumental in making that happen - ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life's most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You'll work closely with the wider team to manage schedules and respond to daily operational demands., Create and manage rota schedules for fleet and personnel based on funeral volumes
Oversee logistics for removals, funeral bookings, and transportation of the deceased
Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
Maintain high standards in Health and Safety compliance across all working practices
Support out-of-hours duties as required, A meaningful career supporting families in difficult times
Full training and opportunities for career development
30 - 33 days annual leave, inclusive of bank holidays
Company pension, life assurance, and employee assistance programme
Uniform and all necessary equipment provided
Annual company bonus
Is goal-oriented and committed to delivering results under pressure
Communicates clearly, confidently, and compassionately
Can think critically and solve operational problems efficiently
Has strong organisational skills and attention to detail
Works well independently and as part of a team
Is comfortable with digital tools and willing to learn new systems
Is flexible and responsive to the changing needs of the service
Understands the importance of empathy in emotionally sensitive situations
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
Our Crematoria and Memorials Group, managing 45 crematoria nationwide
Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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