Reporting to the Senior Manager in the Business & Commercial Banking (BCB) Cash Management & Payments (CM&P) and Merchant Services (MS) Chief Controls Office (CCO), you'll provide insightful, high-quality analysis and evaluation of a specific area of the control environment in alignment with our Group's Enterprise Risk Management Framework (ERMF). You'll work with control specialist leadership to support the design, optimisation and process mapping of the e2e control environment.,

Subject matter expert to drive the CCO efforts within the CM&P, MS and CS&E platforms.

Works with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes.

Analyses and assesses control environment effectiveness using a wide range of sources and identifies potential impacts on the business.

Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.

Supports development and implementation of control strategy to monitor and test the design and operating effectiveness of the control environment across business processes.

Organises and prepares documentation, while also gathering and summarising data and information, to produce and maintain standardised risk and control process maps.

Provides primary leadership for control testing and transactional work.

Supports the ongoing development of control tooling solutions to enable the optimisation and automation of the control environment.

Supports timely reporting on the effectiveness and performance of controls and compliance through maintaining effective data quality (KCIs), completeness and accuracy of testing and monitoring activities.

Assists in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues.

To excel in this role, you should demonstrate the following key skills:

Product/Business Knowledge - subject matter expert to drive the CCO efforts within our CM&P and CS&E platforms. Proactive identification of risks and mitigating actions ensuring safe delivery of both 'run the bank' and 'change the bank' transformation, delivery of Control by Design ambitions, investment prioritisation ensuring planning includes regulatory obligations, Consumer Duty, and opportunities to improve control environment, e.g. increase in preventative controls, automated controls, and automated control monitoring.

Control Management - Brings experience of data-led control management and the practical implementation. Examples of strong organisational skills to manage the preparation of documentation that includes summarising data and information to produce and maintain standardised risk and control process maps. Ability to provide support to the ongoing development of control tooling solutions to enable the optimisation and automation of the control environment.

Data & Analytics - Ability to understand and assimilate different sources of data and complex information to support with effective problem solving that leads to relevant conclusions and recommendations. Experience of leveraging strong analytical skills to assess control environment effectiveness, using a wide range of information and sources to identify potential impacts on the business.

Reporting - Demonstrates leadership in control testing activity to enable the production of concise reporting outputs on the effectiveness and performance of controls and compliance.

Values & Behaviours - Innovates to go faster by taking responsibility for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers. Inspires others by building rapport and gaining commitment through strong personal identity. Embracing diverse viewpoints; demonstrated in the way they do business and collaborate with others. Demonstrates a growth learning mindset and is open to new experiences to intentionally grow their individual and team skill.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares!

Benefits you can adapt to your lifestyle, such as discounted shopping!

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies