Sponsored Jobs
Sponsored
Head of Ticketing
Glasgow 2026 Ltd, Camlachie, Glasgow City
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Sponsored
Head of Event Operations
Glasgow 2026 Ltd, Camlachie, Glasgow City
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Helpdesk Manager
Murray Recruitment, Queenslie, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Project Controls Manager
ScotRail, Blythswood New Town, Glasgow City
- Full time
Apply on company site
Revenue Manager (Temporar...
ScotRail, Blythswood New Town, Glasgow City
- Full time
- Temporary
Apply on company site
Facilities Manager
Utopian Professional Recruitment Services Ltd, Maryhill, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Sponsored
Head of Ticketing
Glasgow 2026 Ltd, Camlachie, Glasgow City
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Divisional Operations Man...
The Salvation Army, Stepps, North Lanarkshire
- Full time
- Permanent
Apply on company site
Senior Commercial Manager
Mears Group Plc, Dundyvan, North Lanarkshire
- Full time
Apply on company site
MEP Operations Manager
UNIVERSITY OF GLASGOW, Hillhead, Glasgow City
- Full time
- Permanent
Apply on company site
Executive Director, Educa...
Eden Scott, Hamilton, South Lanarkshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Sponsored
Head of Event Operations
Glasgow 2026 Ltd, Camlachie, Glasgow City
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Project Manager (687609)
University of Strathclyde, Glasgow
- Full time
- Permanent
Apply on company site
Data Business Analyst (68...
University of Strathclyde, Glasgow
- Full time
- Contract
Apply on company site
Director of Digital Trans...
FORTH VALLEY COLLEGE, Falkirk
- Full time
- Permanent
Apply on company site
Executive Officers
Scottish Courts and Tribunals Service, Gorbals, Glasgow City
- Full time
- Permanent
Apply on company site
Director Of Digital Trans...
FORTH VALLEY COLLEGE, Falkirk
- Full time
- Permanent
Apply on company site
Supervisor
Mears Group Plc, Tannochside, North Lanarkshire
- Full time
Apply on company site
Board Members
GLASGOW COUNCIL ON ALCOHOL, Glasgow
- Part time
- Contract
Apply on company site
Assistant Manager
Hollywood Bowl, Glasgow
- Full time
- Permanent
Apply on company site
Network Manager South
Transport Scotland, Barlanark, Glasgow City
- Full time
- Temporary
Apply on company site
Town Planner
Network Rail, Blythswood New Town, Glasgow City
- Full time
- Permanent
Apply on company site
£34000.00 - £42000.00
Murray Recruitment, Queenslie, Glasgow City
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 28 Feb
Job ref: 594
Full Job Description
Murray Recruitment is seeking an experienced Helpdesk Manager to join a well-established Facilities Management company based in Glasgow. This is an exciting opportunity for a proactive and driven individual to lead a dynamic helpdesk team, ensuring the smooth coordination of planned and reactive maintenance jobs.
In this role, you’ll play a key part in fostering strong relationships with both clients and internal teams, while also having the opportunity to develop and implement new processes to enhance operational efficiency. Experience in systems implementation would be a distinct advantage.
Key Responsibilities
- Oversee the day-to-day management of the helpdesk, ensuring seamless service delivery for both planned and reactive maintenance in line with client SLAs.
- Continuously monitor job progress from initiation to completion, ensuring all tasks are completed efficiently.
- Act as the main point of contact for clients, handling requests, resolving issues, and maintaining excellent customer relationships.
- Collaborate with internal teams to drive operational improvements and ensure best practices are upheld.
- Lead, mentor, and motivate the helpdesk team, providing training and support to enhance performance.
Skills & Experience Required
- Proven experience in a similar helpdesk management role within Facilities Management.
- Strong understanding of process development and implementation.
- Experience with CAFM systems is essential (Joblogic experience would be advantageous).
- Excellent IT skills and proficiency in relevant software.
- Strong people management and leadership skills.
- Exceptional communication, organisation, and problem-solving abilities.
- Ability to work under pressure and thrive in a fast-paced environment.
- Experience in managing change and driving process improvements.
What’s on Offer?
- Competitive salary: £34,000 - £42,000 (DOE)
- 4-day work week (34 core hours per week, 8am – 5pm)
- Enhanced company pension scheme
- Life assurance
- Company sick pay
- Private healthcare (after 6 months)
- Flexible working considered
- 33 days’ holiday (pro-rated to 26.5 days for 4DW)
- Cycle to Work scheme
- Wellbeing programme & support via Help at Hand
Know someone who would be a great fit? Refer a friend and earn £250 in vouchers if they’re hired.
Direct job link
About this company
Murray Recruitment
View full company profileJobs by core skill
Executive / Management
Executive / Management jobs by area
Executive / Management jobs in Glasgow
Executive / Management jobs in Edinburgh
Executive / Management jobs in Paisley
Executive / Management jobs in East Kilbride
Executive / Management jobs in Hamilton
Executive / Management jobs in Cumbernauld
Executive / Management jobs in Stirling
Executive / Management jobs in Coatbridge
Executive / Management jobs in Motherwell