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Pensions Quality Assuranc...
Salary not available. View on company website.
Isio, Blythswood New Town, Glasgow City
- Full time
- Temporary
Apply on company site
Posted 2 days ago, 3 Sep
Pensions Quality Assurance Manager
Salary not available. View on company website.
Isio, Blythswood New Town, Glasgow City
- Onsite working
- Full time
- Temporary
Posted 2 days ago, 3 Sep
Job ref: 2659f7f2602243008fcf0316fd841a29
Full Job Description
At Isio, we're passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. As part of our commitment to excellence, we're proud to support the Pensions Dashboard Programme - a transformative initiative that empowers individuals with better access to their pension information.
To support this critical work, we're seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team.
This role can be based in any of our city centre offices with a hybrid workstyle.
Role Overview:
As a Quality Assurance Manager , you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You'll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities. This role offers the opportunity to work collaboratively with internal teams, clients, and external stakeholders to uphold quality standards and drive continuous improvement.
Key Responsibilities
Leadership & Team Development
Coach and guide team members to achieve high performance.
Foster a collaborative, inclusive, and innovative team culture.
Align team goals with organisational strategy and change initiatives.
Quality Assurance in Pensions Administration:
Conduct quality checks to ensure compliance with regulations and internal policies.
Identify and resolve data discrepancies and inefficiencies.
Develop and maintain QA frameworks and tools.
Collaborate with teams to ensure accurate member data and benefit processing.
Stay ahead of legislative changes and update processes proactively.
Benchmark QA practices to drive best-in-class operations
Pensions Dashboard Programme
Lead integration of the Dashboard into existing processes.
Review data readiness and ensure compliance with regulatory standards.
Test data feeds and systems linked to the Dashboard.
Provide expert insights during internal and external audits.
Audit & Certification Management
Lead preparation and completion of external audits including:
ISO9001
AAF 01/20
PASA Accreditation
Institute of Customer Services Membership
Act as primary contact for auditors and certification bodies.
Continuous Improvement & Stakeholder Engagement
Define and monitor QA KPIs, reporting trends to senior leadership.
Recommend strategic improvements based on QA findings.
Liaise with internal stakeholders to ensure governance alignment.
Support client teams with QA reporting for trustee meetings.
Stay informed on industry developments and emerging technologies.
Proven experience in pensions administration and quality assurance.
Strong understanding of regulatory frameworks and industry standards.
Excellent leadership, communication, and stakeholder management skills.
Analytical mindset with a focus on continuous improvement.
Experience with audit preparation and certification processes is a plus.
Proficient in using pensions administration systems and quality assurance tools.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
A competitive salary and market leading bonus scheme with stretch targets for high performance
Study support to help you achieve professional qualifications, with salary increases for exam passes
Development and training opportunities to support your career ambitions throughout your time with us
A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer here Isio - Careers & Benefits
To support this critical work, we're seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team.
This role can be based in any of our city centre offices with a hybrid workstyle.
Role Overview:
As a Quality Assurance Manager , you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You'll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities. This role offers the opportunity to work collaboratively with internal teams, clients, and external stakeholders to uphold quality standards and drive continuous improvement.
Key Responsibilities
Leadership & Team Development
Coach and guide team members to achieve high performance.
Foster a collaborative, inclusive, and innovative team culture.
Align team goals with organisational strategy and change initiatives.
Quality Assurance in Pensions Administration:
Conduct quality checks to ensure compliance with regulations and internal policies.
Identify and resolve data discrepancies and inefficiencies.
Develop and maintain QA frameworks and tools.
Collaborate with teams to ensure accurate member data and benefit processing.
Stay ahead of legislative changes and update processes proactively.
Benchmark QA practices to drive best-in-class operations
Pensions Dashboard Programme
Lead integration of the Dashboard into existing processes.
Review data readiness and ensure compliance with regulatory standards.
Test data feeds and systems linked to the Dashboard.
Provide expert insights during internal and external audits.
Audit & Certification Management
Lead preparation and completion of external audits including:
ISO9001
AAF 01/20
PASA Accreditation
Institute of Customer Services Membership
Act as primary contact for auditors and certification bodies.
Continuous Improvement & Stakeholder Engagement
Define and monitor QA KPIs, reporting trends to senior leadership.
Recommend strategic improvements based on QA findings.
Liaise with internal stakeholders to ensure governance alignment.
Support client teams with QA reporting for trustee meetings.
Stay informed on industry developments and emerging technologies.
Proven experience in pensions administration and quality assurance.
Strong understanding of regulatory frameworks and industry standards.
Excellent leadership, communication, and stakeholder management skills.
Analytical mindset with a focus on continuous improvement.
Experience with audit preparation and certification processes is a plus.
Proficient in using pensions administration systems and quality assurance tools.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
A competitive salary and market leading bonus scheme with stretch targets for high performance
Study support to help you achieve professional qualifications, with salary increases for exam passes
Development and training opportunities to support your career ambitions throughout your time with us
A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer here Isio - Careers & Benefits
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