Manage and oversee the daily operations of the hotel, ensuring smooth and efficient service across all departments.
Ensure the highest level of guest satisfaction by anticipating guest needs, resolving complaints, and going above and beyond to exceed expectations.
Lead, mentor, and motivate the hotel team to deliver exceptional service. Conduct training and development programs to ensure the team is aligned with our service standards.
Manage budgets, monitor expenses, and optimize operational efficiency to meet financial goals.
Ensure all health and safety regulations are met and adhered to, safeguarding the well-being of both guests and staff.
Maintain strong communication between all departments to ensure the smooth operation of the hotel.
Oversee special events, VIP guest services, and initiatives that enhance the guest experience while always embodying our Red Carnation culture and values.

At Red Carnation Hotels, we take pride in providing a truly personalised and luxurious experience for each guest. We are looking for a highly motivated and experienced Resident Manager to oversee the day-to-day operations of 100 Princes Street, maintaining our luxury standards of excellence and delivering an unforgettable guest experience. This is a unique opportunity with the possibility of further career growth within the Red Carnation Hotel Collection upon completion of the maternity cover., Proven experience in a management role within the luxury hotel industry, preferably as a Resident Manager or in a senior operational capacity.
Excellent leadership and team management skills.
Strong interpersonal and communication skills, with a genuine passion for hospitality and guest service.
Exceptional problem-solving abilities and a proactive approach to addressing challenges.
A good understanding of hotel operations, including front desk, housekeeping, and food & beverage.
A proactive, hands-on approach with a high level of attention to detail.

About Us : Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

Excellent service charge added to your salary every month.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Free meals on duty, we understand that everyone's dietary needs and preferences are unique, and we are committed to accommodating these requirements.
Complimentary uniform and dry-cleaning services.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels.
Holiday allowance increasing with length of service up to 27 days.
Two paid volunteering days each year, because we care about our community
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter)
Social and team building events per hotel.
Global Employee Appreciation Party, where we get to celebrate our incredible teams.