KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

• Visitor services, catering, (including ordering, merchandising, sales targets)

• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests.

• Overseeing and ensuring that the sale of alcohol legislation is adhered to.

• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

• Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

• Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

• Duty management and oversight/maintenance of the property

• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

• Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager • Ensure the property social media is managed to generate interest, engagement and help drive visitors

• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

• Security of the Property.

• Health & Safety procedures, emergency procedures, and environmental procedures.

• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.