Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)

Cash reconciliation
To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
Analyse retail sales information regularly and take action where required to drive income
Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
Delivering and completing stock takes and stock counts accurately
Being a leader within the team and taking a proactive approach to problems
A passion for product and best in class product knowledge
Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
Management of ticket / membership sales and admissions
Management of second-hand book shop
Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).