1 Hospitality / Catering / Tourism, Visitor Services Management jobs in Wemyss Bay, Inverclyde

Eden Scott is delighted to be working with Loch Lomond Group an independent distiller, blender, and producer of some of the finest and rarest scotch whiskies in the world, as well as a growing portfolio of other premium and super premium spirits and champagne. Their heritage is amongst the oldest in our industry.

Ben Lomond gin was launched in 2020 and has been steadily growing around the world and was of the world’s Top 5 gins voted by the San Francisco World Spirits Competition 2024.

Named after it’s namesake mountain... Ben Lomond is a brand with adventure at it’s heart…

Loch Lomond Group are now looking for driven and experienced Brand Home Assistant Manager to join the team at their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.

Ben Lomond Distillery’s Brand Home is more than a visitor attraction—it’s an immersive experience that showcases both their gin’s adventurous spirit and their companies wider exciting whisky portfolio.

This crucial role will ensure the smooth daily operations of the visitor centre, driving exceptional customer experiences, and supporting the Brand Home Manager. Your role will balance operational leadership, digital and social marketing, and commercial performance, ensuring the distillery’s success as a top-tier visitor destination.

This visitor attraction and will open in May 2025 and will offer a working distillery and Gin “school” an interactive visitor experience, retail store and sampling bar/café.

Key responsibilities of the role include:

• Oversee daily operations, ensuring a seamless visitor experience across retail, café, and gin experiences.
• Act as the deputy to the Brand Home Manager, leading shifts and stepping in during their absence.
• Manage opening and closing procedures.
• Lead and support the visitor experience team, ensuring high levels of hospitality, knowledge, and engagement.
• Take ownership of stock management, merchandising, and daily/weekly sales targets.
• Ensure compliance with health, safety, and licensing regulations, conducting safety and compliance audits.
• Lead the social media and digital marketing strategy for the Brand Home, working closely with the marketing team to grow awareness and engagement of the venue
• Manage and optimise the online booking system, ensuring a smooth customer journey and maximising tour/event sales.
• Create and execute promotional campaigns to attract new visitors and drive revenue growth.
• Support revenue growth by developing compelling visitor experiences, seasonal events, and executing broader collaborations.
• Assist in staff recruitment, training, and scheduling, ensuring the right team is in place to deliver exceptional service.

Key skills and experience required:

• Proven experience in hospitality, visitor attractions, or retail assistant management, ideally in the spirits, tourism, or food & beverage sectors. (2-3 years)
• Strong operational management skills, including shift leadership, team coordination, and customer service excellence.
• Experience in digital marketing, social media management, and online booking systems.
• Commercial awareness, with an understanding of sales optimization, stock control, and sales targets.

This role offers a salary of £30,000 - £35,000 p.a. dependent on experience and generous benefits.

Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online.